WhatsApp Business API for Enterprise Communication
Official WhatsApp Business API solution for customer engagement, notifications, and workflow automation at enterprise scale.
OVERVIEW
Why WhatsApp Business API?
Description
WhatsApp Business API enables enterprises to communicate with customers securely and at scale. It supports automated messaging, transactional notifications, and system-to-customer communication through direct API integration.
Designed for high-volume traffic, mission-critical delivery, and SLA-based performance.
🔷 KEY USE CASES
OTP & Authentication
Secure one-time password delivery for login, transaction, and verification flows.Transaction Notifications
Payment confirmations, order updates, delivery status, and billing alerts.Customer Support Automation
Automated replies, ticket routing, and chatbot integration with human handover.Marketing & Engagement
Opt-in campaigns, promotions, reminders, and customer re-activation.
🔷 FEATURES & CAPABILITIES
Official WhatsApp Business API (Meta approved)
Secure API integration (REST / Webhook)
High throughput for large-scale messaging
Template-based messaging with approval support
Multi-agent and chatbot integration
Message delivery reports & analytics
SLA-based reliability and monitoring
🔷 ENTERPRISE-GRADE BENEFITS
High availability & redundancy
Compliance with WhatsApp policies
Secure data handling
Scalable infrastructure
Local and regional deployment support
Dedicated technical & onboarding support
🔷 INTEGRATION FLOW
Step Flow
Business system sends message request via API
Message validated and routed through WhatsApp Business API
Message delivered to customer WhatsApp number
Delivery status returned to enterprise system
Customer replies handled via chatbot or agent dashboard.